- Where do I have to return my handset to after my trip?
- Do I need special codes or PINs to make or receive calls?
- Do I need to sign a contract?
- Do you offer discounts for long-term rentals?
- Do you provide international tech support?
- How do I install a SIM card into my Cellular Phone?
- Should I lock or unlock my cellular phone in order to use a SIM card?
- How does Roamfonerental service compare to other rental companies?
- Does my cell phone number change if I move through different countries on my trip?
- What are the acceptable means of payment?
- What are the call rates?
- What if my cell phone or SIM card doesn't work while traveling?
- What is Roamfonerental?
- What should I do if my rental phone is stolen or lost?
- When is my credit card charged?
- Where can I find international country codes?
- Will my cell phone work on a cruise ship?
- Will my phone have voicemail available?
- How do I make a call from my Cellular phone while traveling?
- What type of Handset is the Rental CellularPhone?
- Will I be able to SMS text message whileusing Rental Cellular Phone or the SIM card?
Where do I have to return my handset to after my trip?
You have to return your rental phone to the same authorized agent or dealer you rented your phone from originally. They will have all of your contact information and payment details in their database.
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Do I need special codes or PINs to make or receive calls?
No, our Rental Phone service is hassle free. This means there will be no PINS or Codes you have to enter in order to make or receive calls.
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Do I need to sign a contract?
You are not bound to Roamfonerental via a contract for reason what so ever. You may need to sing a contract with the authorized agent or dealer that you are renting the phone from for damage protection purpose only.
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Do you offer discounts for long-term rentals?
Yes, Please contact roamfonrental’s authorized agents and dealers for discount details.
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Do you provide international tech support?
Yes, We have a 24/7 Client care representative with Technical expertise available to answer your questions and inquiries.
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How do I install a SIM card into my Cellular Phone?
First, switch off your phone. Remove the back of your phone and you should see the battery. The SIM cards will either be visible beside the battery, or it will be beneath the battery. Remove the battery to gain access to the SIM card. The SIM card can then be slid out of its holder. You can then replace the SIM with a new SIM. Make sure it is in the correct way and replace the battery and the cover. Switch phone back on.
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Should I lock or unlock my cellular phone in order to use a SIM card?
Your Cellular phone should be unlocked in order to use a SIM card.
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How does Roamfonerental service compare to other rental companies?
Roamfonerental works in conjunction with its authorized agents and dealers to provide end users with ease of use, convenient one stop solutions, and cost effective rental Cellular phone and SIM cards. Roamfonerental goal is to grow its network of qualified authorized agents and dealers who will be offering Roamfonerental rental cellular phones and variety of different SIM cards.
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Does my cell phone number change if I move through different countries on my trip?
No, Your cell phone number will not change while moving through different countries. Each Rental cell phone will come with a dedicated number assigned exclusively to you while you’re traveling. Everyone can reach you on that exclusive number while you’re traveling.
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What are the acceptable means of payment?
Roamfonerental accepts Wire transfers, PayPal, Moneybooker, and Major Credit cards (Visa and MasterCard) from our prospective and existing Agents and resellers. Please contact one of our authorized agents to find out more about their acceptable methods of payments.
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What are the call rates?
Call rates depend on the Cellular phone you have rented or the SIM card you have purchased. Please visit our Rates Page for more details.
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What if my cell phone or SIM card doesn't work while traveling?
Cell phone you rented will be accompanied with a small 4 page Technical common inquiries booklets that will have a list of common inquires you may come across with your rental phone. If you experience any additional technical difficulties that isn’t part of the booklet details, you can contact us at 416-840-2172 or email us at support@roamfonerental.com.
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What is Roamfonerental?
Roamfonerental.com is an online informational center of VIVE FZE’s Roaming Phone Rental division. VIVE FZE, a private Canadian corporation, is supported by partners who are leading technology providers, service providers, carriers, and network operators who have achieved years of profitable growth and successful ground breaking work in telecom products and services and are currently carrying monthly 10 billion minutes of call traffic over packet-switched network.
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What should I do if my rental phone is stolen or lost?
Usually our Authorized Agents offer Rental Cellular phone insurance to their customers for incase of Lost or stolen rental phones. If your rental cellular phone is stolen or lost please contact your travel agent you rented your cellular phone from.
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When is my credit card charged?
That depends on weather you purchased a SIM card or rented a Cellular phone. If you have purchased a SIM card then your credit card will be charged immediately. If you have rented a Cellular phone depending on the authorized dealer you have rented the Phone from, your credit card may be charge immediately or upon return of your cell phone.
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Where can I find international country codes?
Look no further! We have added a link to International Country Codes website in Roamfonerental Rates page.
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Will my cell phone work on a cruise ship?
Your Cell phone will be accessible from Cruise Ships if its receiving a GSM Signal. Please ask your Travel agent for a list of Service providers you have to select while traveling to specific destinations.
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Will my phone have voicemail available?
Yes, each Rental Cellular phone is accompanied with a dedicated phone number and dedicated voicemail. Roamfonerental SIIM cards are also accompanied with a dedicated voice mail. To retrieve your voice mail messages, you simply dial 121. Please check Rate page for charges applied.*
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How do I make a call from my rental Cellular phone while traveling?
Your handset will automatically connect to an available GSM network in the country. Dial your destination telephone number and press SEND.
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What type of Handset is the Rental Cellular Phone?
The Rental Cellular Phone is a unlocked GSM handset that works with four kinds of frequency bands, namely 900 MHz, 1800 MHz, 850 MHz and 1900 MHz and is equipped with a Roamfonerental SIM cards.
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Will I be able to SMS text message while traveling using Rental Cellular Phone or the SIM card?
Yes. You can use both your Rental Cellular phone and your purchased SIM card to SMS Text messages while traveling. Roamfonerental SIM cards and Rental cellular phones have current advanced SIM technology incorporated with them and support all standard features of a GSM service.
* There will be a small per minute charge for accessing the Voice Mail Server plus the air time at the per minute rate for calling a UK numbers.
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